Comcast Saga Part III

Saturday, August 2, 2008 8:49 PM
Subject: Re: Comcast Customer Connect
From: "Bill Strong"
To: "Melissa M."

Well, that is hilarious. I just tried calling you and while I doubted you'd be keeping Saturday hours, I did expect to get voice mail...but the phone just kept ringing. Hysterical.

Well, now things are even worse. We came home today to find that our DVR was not working. I called the help number and spoke to a very helpful and contrite man named Jerry. Spoke with him for over an hour as he tried to help me get the DVR to work. At the end of the hour, I not only found out that we lost all of the shows we had DVR'd the night before, but that our box was defective and we have to return it.

This has been an unreal experience. I don't even know why I am bothering. Jerry was a great help and seemed to not only know what he was doing, but I actually got the sense that he wanted to help me. He gave me a another credit and yet, the bottom line is, the box doesn't work.

This is one of those circumstances where money means nothing. The box is actually overheating. We can smell it. I just unplugged the box--which we were using to at least channel surf until Monday, but now to save my other electronics, I have had to unplug the unit.

So now we have no TV until at least Monday, when I have to go myself down to the Bloomfield office and swap out the crappy receiver that was installed by a Comcast contractor (that I paid for--and who came here without a remote) and then come home and hook it up myself...which apparently I am paying for right now.

Obviously I was issued a receiver that was either reconditioned or that someone had previously returned for being defective. This is classic stuff and it is way beyond money by now.

At this point I would appreciate any and all assistance you can provide in expediting the clearing up of this mess, which we are getting quite tired of. When we signed up for this service we were not expecting a nightmare like this.

Thanks,

Bill and Linzi Strong