Comcast is the worst company in America. Write it down.

Ordered the upgrade to digital cable, digital phone, and internet from Comcast. Seems easy, right?

Guy was supposed to be at my place between 9-11AM. Got there at 10:25 or so. Not too bad.

First thing he says to me is, "You're not gonna like me today."

When I asked him why, he told me that he had no remotes. No remotes, I asked. Who sends you out to install digital cable without giving you remotes?

"Comcast," he said.

So the install goes as well as the install can, I suppose, but there are no remotes in the warehouses in my service area. So we were given a receiver with no remote. Also, after the guy left, we found that the internet was not working and that we were unable to receive phone calls.

I called Comcast and after the interminable hell of their phone menus, I got a hold of someone who said that we could get a a remote brought o us tomorrow afternoon. Yaaay.

Between my wife and I, we made six different phone calls regarding service. At first, a bunch of the channels were not working on the TV. Seems that the person I talked to never put them through as part of my account. Then we could not connect to the internet and a technician was to call us back on the land line. Well, the phone rang once and then we got everything going straight to voice-mail. We found that out because my dad was trying to call us and he had to use the cell phone number--and we rarely turn our cell phones on! Why? BECAUSE WE HAVE A LAND LINE.

So the rest of my morning and early afternoon has been spent with various customer service managers and worker bees...all of whom I assume have been trained to help us but seemed more inclined to sign me up for service appointments that I never agreed to or even discussed with anyone.

How did I find this out? Well, after getting shuttled around and even hung up on (!?), I'd have to call back and put in my LAND LINE PHONE NUMBER (which doesn't work) and the friendly voice-over fembot would tell me that I had scheduled a technician to come to my place on various days that I never discussed with the helpless customer service people.

As I write this, it still isn't working. I am typing this at my Dad's PC. I work for a very large company like Comcast (in a different field) and part of my job is to support our customer service area. Suffice to say that if we treated our customers the way I was treated today, we'd be laughed out of the industry. We would never survive with the kind of problem-creating and horsecrap attitudes that I sat through. I may be cantankerous at times, but I am not a yeller or a screamer. Comcast treated us arrogantly and terribly. We were lied and deceived. Just total crap.

And now I get to take another day off from work--well, six hours--to wait for this dazzling company to send me a remote and someone to fix my alleged phone issues. Thanks so much, Comcast.

Trust me, if AT&T offered the NHL Network, I would so make the switch. But they don't and I am hosed.